Last Updated on September 1, 2025
Frequently Asked Questions
You can place your order directly through our official website www.nayaanzar.id
Simply choose your desired product, select the size and color (if available), add it to your cart, and proceed to checkout to complete your payment.
We accept several payment options via our system, including:
- Bank transfer (manual or virtual account)
- E-wallets (such as, GoPay)
- Credit or debit cards (through secure payment gateways)
Orders are processed within 1–2 business days after payment confirmation via J&T or JNE.
Estimated delivery time depends on your location:
- Jakarta area: 1–3 business days
- Outside Java island: 3–7 business days
Yes, you can request a size exchange according to our Return & Exchange Policy.
Please ensure the product is unused, unwashed, and still has its original tag attached. Contact our Customer Service within 3×24 hours after receiving your order.
Items with signs of wear, stains, sale items and damage caused by customer misuse sale items cannot be returned unless the product is defective.
No. Shipping fees are calculated automatically at checkout based on your delivery address and chosen courier.
Once your order has been shipped, you will receive a tracking number via email.
Use this number to track your shipment directly on the courier’s website.
Most of our products are ready stock. However, certain limited or exclusive collections may sell out quickly. We recommend placing your order as soon as you find something you love.
No worries — please contact our Customer Service immediately and include photos of the item you received. We will assist you with an exchange or return in line with our policy.
You can reach us through:
📞 WhatsApp: 082311002083
📧 Email: nayaanzar.studio@gmail.com
⏰ Operating hours: Weekdays, 09:00–17:00 WIB